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We not only ensure good solutions, but also perfect data protection.


With this data protection declaration we would like to inform you about the type, scope and purpose of the processing of personal data on our website. Personal data is all data that has a personal connection to you, e.g. E.g. name, address, email address or user behavior.


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Data protection

This website is operated by RELIEFGOODS.AT, hereinafter “we”, “us”, based in LINZ (see imprint). In this data protection declaration, we, as the person responsible in accordance with Article 4 Paragraph 7 of the EU GDPR, describe what data we collect when you visit our website and for what purpose we process it. Please find all relevant contact details at the beginning of the page.

Since the protection of your personal data is particularly important to us, we strictly adhere to the legal requirements of the DSG and the EU GDPR when collecting and processing your personal data. Below we will inform you in detail about the scope and purpose of our data processing as well as your rights as a data subject. Please read our data protection declaration carefully before you continue to use our website and, if necessary, give your consent to data processing.


Personal Data

The use of our website is generally possible without providing personal data. However, there may be different regulations for the use of individual services, which we will point out to you separately.
So - apart from the cookies described in detail below - we only collect and store the data that you provide to us by inserting it into our input masks or by actively interacting with our website in some other way.

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, your name, your address, your telephone number or your date of birth, but also your IP address or geolocation data that allows conclusions to be drawn about you.


Use of cookies

a. If you only use our website for information purposes, i.e. if you do not register for a service or otherwise provide us with information - for example via a contact form - we only collect the personal data that your browser transmits to our server. If you would like to visit our website, we may collect the data listed below that is technically necessary for us to display the website to you and to ensure its stability and security in accordance with Article 6 Paragraph 1 Sentence 1 Letter f EU GDPR to ensure:

IP address

Date and time of the request

Time zone difference to Greenwich Mean Time (GMT)

Content of the request

Access status / http status code

Amount of data transferred in each case

Website from which the request comes

Browser used

Operating system and its interface

Language and version of the browser software

b. In addition to the data mentioned above, it may be that when you use our website, first and third-party cookies are stored on your computer; These are small text files that are stored on your hard drive associated with the browser you use. The entity that sets a cookie (here this is done by us and the third parties listed below) receives certain information. We need these cookies on the one hand to recognize you as a user of the website and on the other hand to be able to understand the use of our services. Finally, we may use cookies for marketing purposes to analyze your usage behavior and, if necessary, to send you targeted advertising.
A basic distinction can be made between first-party cookies, third-party cookies and third-party requests.


First party cookies
First party cookies are stored in your browser by us or our website itself in order to offer you the best possible user experience. These are in particular functional cookies, such as shopping cart cookies.

Third party cookies
Third party cookies are stored in your browser by a third party. These are mostly tracking or marketing tools that, on the one hand, evaluate your user behavior and, on the other hand, offer the third-party provider the opportunity to recognize you on other websites you visit. Basically, retarget marketing, for example, is based on the function of such cookies.


Third Party Requests
Third-party requests are all requests that you as a site user make to third parties via our site - for example, if you use social network plugins or use the offer of a payment provider. In this case, no cookies will be stored in your browser, but it cannot be ruled out that personal data will be sent to this third party through the interaction. For this reason, we also inform you in detail about the tools and applications we use in our data protection declaration.

c. Our website(s) use the following types of cookies, the scope and functionality of which are explained below:


Transient cookies
Transient cookies are automatically deleted when you close your browser. These include, in particular, session cookies, which store a so-called session ID, with which various requests from your browser can be assigned to the shared session. This allows your computer to be recognized when you return to our website. These session cookies are deleted when you log out or close the browser.

Persistent cookies - (not used on this site)
Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. However, you can delete the cookies yourself at any time in your browser settings.

d. It is possible for you to change your browser settings so that, for example, you can refuse to accept third-party cookies or all cookies. In this case, however, we must point out that you may no longer be able to use all of the functions of our website.


Collection and processing of personal data

Personal data that goes beyond the information stored by cookies will only be processed by us if you voluntarily provide them to us, for example when you register with us, enter into a contractual relationship with us or otherwise contact us. This only concerns contact details and information about the concerns with which you approach us.
We only use the personal data you provide to the extent necessary to fulfill the respective purpose of processing (e.g. registration, sending newsletters, processing an order, sending information material and advertising, running a competition, etc.). Answering a question, enabling access to certain information) is necessary and this is permitted by law (in particular in accordance with Article 6 EU GDPR) (e.g. sending advertising and information material to existing customers).
The purpose of processing your data is to operate our website and to provide targeted company-specific information, including the presentation of our range of goods and services (marketing). Any further use of your data will only take place to the extent that you have previously expressly consented. You can revoke your consent at any time in the future, as explained in detail below.


Storage period

We generally store data that you have provided to us exclusively for customer service or for marketing and information purposes until three years after our last contact. However, if you wish, we will delete your data before this period expires, provided there is no legal obstacle to this.
If a contract is initiated or concluded, we will process your personal data after the contract has been fully processed until the expiry of the guarantee, warranty, limitation and statutory retention periods applicable to us, and beyond that until the end of any legal disputes in which the data are needed as evidence.


Use of the inquiry form

When you send a request via the form, personal data is saved. By submitting the inquiry form, the user agrees to the processing and storage of his/her data.


Tools and applications used

a. We may use Google Analytics, which is a web analysis service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. This service uses cookies, the functionality of which has already been explained in detail previously. The information generated by these cookies about your use of this website is usually transmitted to a Google server and stored there.
On our behalf, Google uses this information to evaluate your use of our website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
You can prevent the cookies required by Google Analytics from being stored by setting your browser software accordingly, although this may mean that you may not be able to fully use all of the functions of this website. You can also prevent the data generated by the cookie and related to your use of the website (including your IP address) from being collected and transmitted and processed by Google by downloading and installing the browser plug-in available under the following link:
If you would like further information about the type, scope and purpose of the data collected by Google, we recommend that you read their data protection regulations.
Google also processes your data in the USA and is subject to the EU-US Privacy Shield.


b. We also use Google Maps on our website. This allows us to show you interactive maps directly on our website and enables you to conveniently use the map function to find our location and make your journey easier.
By visiting our website, Google receives the information that you have accessed the corresponding subsite of our website and the personal data listed under 2. This happens regardless of whether you are logged in with a Google account or not. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish this, you must log out of Google before using this service. Google uses your data for the purposes of advertising, market research and needs-based website design. You have the right to object to the use of your data in this regard, which you must address directly to Google.
Further information on the purpose and scope of data collection can be found in Google's data protection declaration, which can be found at Google also processes your data in the USA and is subject to the EU-US Privacy Shield.


c. We also provide links to other websites on our website; this is for informational purposes only. These websites are not under our control and are therefore not subject to the provisions of this privacy policy. However, if you activate a link, it is possible that the operator of this website will collect data about you and process it in accordance with its privacy policy, which may differ from ours. Please always find out about the current data protection regulations on the websites we link to.


d. Our website also offers the option of interacting with various social networks via plugins. These may be:

Facebook, operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
You can find an overview of the Facebook plugins here:
Facebook’s privacy policy at

Twitter, operated by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA

Google+, operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA

Linked In, operated by LinkedIn Inc., 2029 Stierlin Court, Mountain View, CA 94043, USA

YouTube, operated by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066 USA
YouTube videos can be integrated into this website -

XING, operated by XING SE, Dammtorstraße 30, 20354 Hamburg, Germany

If you click on a plugin from one of these social networks, it will be activated and a connection to the respective server of this network will be established as described above. We have no influence on the scope and content of the data that is transmitted to the respective operator of this social network when you click on the plugin.
If you would like to find out about the type, scope and purpose of the data collected by the operators of these social networks, we recommend that you read the data protection regulations of the respective social network.


e. Data protection declaration for the use of Soundcloud
SoundCloud can be integrated on this page.


f. Data protection declaration for the use of vimeo (videos)
Vimeo videos can be embedded on this website -


G. The web system (Superweb) uses licensed fonts from Adobe Typekit, see



Data transmission

In principle, your data will not be transferred to third parties unless we are legally obliged to do so, the data transfer is necessary to carry out a contractual relationship concluded between us or you have previously expressly consented to the transfer of your data. External processors or other cooperation partners will only receive your data if this is necessary to process the contract or if we have a legitimate interest in it, which we always announce separately if necessary. If one of our processors comes into contact with your personal data, we ensure that they comply with the provisions of data protection laws in the same way as we do. We will not sell or otherwise market your personal data to third parties outside the group. If our contractual partners or processors are based in a third country, i.e. a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the description of the offer.



We use numerous technical and organizational security measures to protect your data against manipulation, loss, destruction and access by third parties. Our security measures are continually improved in line with technological developments on the Internet. If you have further information about the type and scope of the technical and organizational measures we have taken, we are happy to answer written inquiries in this regard at any time.

Your rights

In accordance with the General Data Protection Regulation and the Data Protection Act, you as the person affected by our data processing have the following rights and legal remedies:

Right to information (Article 15 EU GDPR)
As the person affected by the data processing described above and other data processing, you have the right to request information about whether and, if so, what personal data about you is being processed. For your own protection - so that no unauthorized person receives information about your data - we will verify your identity in an appropriate manner before providing information.

Right to rectification (Article 16) and deletion (Article 17 EU GDPR)
You have the right to immediately request the correction of incorrect personal data concerning you or - taking into account the purposes of data processing - the completion of incomplete personal data and the deletion of your data, provided that the criteria of Article 17 EU GDPR are met.

Right to restriction of processing (Article 18 EU GDPR)
Under the legal requirements, you have the right to restrict the processing of all personal data collected. From the time of the restriction request, this data will only be processed with your individual consent or to assert and enforce legal claims.

Right to data portability (Article 20 EU GDPR)
You may request the unhindered and unrestricted transfer of personal information you have provided to us to you or a third party.

Right to object (Art. 21 EU GDPR)
You can, for reasons relating to your particular situation, object at any time to the processing of your personal data that is necessary to protect our legitimate interests or those of a third party. Your data will no longer be processed after you object, unless there are compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims. You can object to data processing for direct advertising purposes at any time with future effect.

Revocation of consent
If you have separately given your consent to the processing of your data, you can revoke this at any time. Such a revocation affects the lawfulness of the processing of your personal data after you have given it to us.

If you take a measure to enforce your rights under the GDPR listed above, we must comment on the requested measure or comply with the request immediately, but no later than one month after receipt of your request.
We will respond to all reasonable requests within the legal framework free of charge and as quickly as possible.
The data protection authority is responsible for applications regarding violations of the right to information, violation of the rights to confidentiality, to rectification or to deletion. Their contact details are:
Austrian Data Protection Authority // Wickenburggasse 8 // 1080 Vienna //



As of: January 2023

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